Tuesday, August 6, 2013


“Organisations who invest in initiatives to keep their employees engaged will outperform their competitors through their motivated, productive and innovative people,” he says.
However, when carried out correctly, exit interviews can be useful, as a major US technology company found when trying to reduce its 51 per cent annual turnover among call centre staff. Exit interviews revealed that workers were leaving because of issues with flexibility, coaching, compensation and the nature of the job itself. Management fixed these problems, and in two years reduced staff turnover by 25 per cent, saving 3750 employees a year.
Tudor Marsden-Huggins, managing director of recruitment solutions firm Employment Office, says exit interviews are crucial for effective people management.
“In the same way you do an interview before someone starts working at your organisation, you should conduct one when they leave. It ascertains people’s motivations and experiences, and the strengths and weaknesses of both the individual and the organisation,” he says.
It’s not uncommon for employees to be guarded in exit interviews, fearing that honest comments may affect their chances of receiving a positive reference in the future. Marsden-Huggins says asking a third party to conduct the interview can help eliminate such concerns.
“You should have a reasonable and objective person, like the HR manager in larger organisations, conducting the interview rather than the person’s manager,” he says. “Hopefully the HR manager takes the good, the bad and the ugly and turns it into data, leaving the person’s direct manager to write an objective reference later on.”
Marsden-Huggins recommends conducting exit interviews between one and two weeks after an employee has left the organisation. “You’re asking for objectivity. If he or she still has their final payout outstanding, they’re not going to be objective. Once the dust has settled, they’re less likely to be worried about entitlements. They would also have had a chance to calm down if they left the organisation on bad terms,” he says. His preference is doing exit interviews by phone.
When it comes to conducting the interview, Marsden-Huggins recommends beginning by stating the purpose of the call. “Let the person know that you’re keen to use the feedback to improve the organisation and to benefit future staff,” he says
Once the interview is over, Marsden- Huggins says it is important to remember to use the data.“Don’t just leave it in the employee’s file and never look at it again. It’s one thing to do exit interviews, but if you don’t do anything with the data then it’s a waste.”
From Management Today http://www.mtmag.com.au/opportunity-knocks-during-exit-interviews/


  1. I admire this article for the well-researched content and excellent wording. I got so involved in this material that I couldn’t stop reading. I am impressed with your work and skill. Thank you so much. Find Sales Jobs Toronto

  2. Academic essay writing has been a parameter to judge the merits of the students for a long time. The present time is none the less. In fact, as time is passing by, students are having more and more requirements to write an essay that will be graded. Hence seeking Do my essay help is on the rise and it will be.Choose Myassignmenthelp.com.

    If you have ever taken help from the dissertation proofreading services for your dissertation or assignments, then, you must have received an error-free copy from them. Do you want to know how do the expert proofreaders make the papers flawless so that you don’t lose any point? Read this blog to know about this.

  3. An emergency MEDICAL DISPATCH is a professional, tasked with the gathering of information related to medical emergencies.

  4. MyAssignmentHelp being one of the most active assignment help websites has a pool of over 4500+ assignment experts from Australia, UK and US.
    With rapid technological advancement, the subject programming gets new updates every now and then. The experts of our online visual studio assignment help make sure that updated books and journals are chosen to create a flawless reference list.

  5. If you are in search of best writers team those who take complete responsibility of your assignment help needs. All you need to do only is to reach out to our IdealAssignmentHelp. Here you will get all types of academic writing service experts and avail the best of assistance at affordable prices. Our professional writer experts are available every minutes to help you with whole assistance related to your educational and My Assignment Help! Scroll now for more details!

  6. article for the well-researched content and excellent wording
    Azova For PC